Describes the use of algorithms in business processes. As shown in Fig. 4, existing processes are supported by information technology (IT) and deliver data that is subject to analytics (business analytics). The information gained on this basis yields the ability to adapt or learn independently and improve decisions. If, for example, an “intelligent” vehicle is involved in an accident, it can transfer the previously acquired data (n in Fig. 4) to the manufacturer’s network and suggest to other vehicles that they should brake earlier in this situation in future. This would lead to new insights and data, i.e., n + 1 in Image Below, which in turn are labeled to make them amenable for machine processing. Similarly, algorithms are used in credit allocation or complaint management processes.
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